Queensland Health Quality and Safety Program

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Patient Satisfaction Survey

Patient Satisfaction - How do we rate?

The satisfaction of our patients is a key component indelivering quality health care.  We need to find out whether patients are satisfied with the care provided so we can prioritise where any changes may be needed and then develop plans to improve the quality of our services.

As part of our ongoing commitment to improving healthservices, Queensland Health will continue to undertake random surveys of our patients. The aim of the Queensland Health survey process is to:

• Inform and promote consumer involvement and choice in their own health care
• Help service providers to adhere to pre-determined standards and principles of care provisions
• Facilitate consumer consultation regarding adequacy of services
  eg models of care available
  Identify gaps in service
• Identify and develop service quality improvement activities (including facilitation of cross organisational learning)
• Promote openness and increase public accountability of service providers

 Please click on the links below to view information regarding the Patient Satisfaction Surveys

• 2006/07 Maternal Post-Birth Survey
• 2007/08 Patient Satisfaction Survey

The Clinical Governance Implementation Standard 3: Patient Satisfaction Survey is also available.